To be eligible for a Return/Exchange, your item must be unused, unopened and in the same condition that you received it. Returns are subject to a restocking fee of 15% charge. Exchanges have no restocking fee. You have 30 calendar days to return/exchange an unopened item from the date you received it. In order to qualify for a return/exchange, your item must be shipped back to Bombshell Extension Co. Upon receiving your returned item we will review and check-in with you to confirm or deny the refund. If you are approved, the refund should reflect in 7-10 business days back to the original payment method.